Absolute Poor Customer Service

Extremely unsatisfied with Takealot.com customer service. Placed order on the 1st June 2020 for two items. Took 14 days to deliver. When the items arrived, I imidiately noticed one of the items was not the correct colour of which I ordered. Wasn't very difficult as the box clearly showed on all sides what colour the product was and also has a colour indicator on the box aswell. I logged a complaint with Takealot.com of which their response was full of excuses. After a few back and forth emails. They advised me that it was a picking error. Further emails then resulted in them creating a return request. I then requested for them to advise when the correct colour pruduct will be sent. The response I got was that once the incorrect item reaches the warehouse an investigation will take place. However, they already stated it was a picking error. So, I the paying customer must wait for them to collect the incorrect product, take it to the warehouse, do an investigation, wait for them to figure out that the item clearly doesn't match the item I ordered. Wait for them to dispatch the correct item and most probably wait another 14 days for the delivery. Absolutely ridiculous! Takealot.com this error is your fault, not mine, you should be going out of your way to send the correct item to me and when you deliver you can take the incorrect item. You have my money already! So much for your "uncompromised service to customers".