ABSOLUTE PATHETIC SERVICE!!!!!!!!!!!!!!!!!!

I received my order (***) on 16/12/2022. To my surprise only half of my order was correct. I haven't received the x2 1kg six gun spice or the foldable car windshield sun shade umbrella; instead there was a x1 1kg white whole pepper tub. I took photos and I immediately notified Takealot via their App and arranged for the tub whole pepper to be collected (MRRN-Z8NBN-ZYX8). I even included a note inside the return package explaining the problem. I then received a notification that only one 1kg spice will be delivered on 23/12/2022 (***). I phoned them on 21/12/2022 at 07:25 and spoke to Danyeel and he then told me that he will send a request to the relevant department and as soon as he gets feedback he will let me know. I again phoned at 09:42 and spoke to Chezray and he said that he can see these items are in stock but I have to wait for Danyeel to come back to me with feedback because he has already escalated the request. On 22/12/2022 at 07:31 I again phoned and spoke to Danyeel, telling him that my order is now scheduled for delivery on the same day and still only one tub. He then again said that he will follow up and get back to me. At 08:56 I phoned again and this time spoke to Tamara. I informed her that I received only one tub spice earlier the morning but still not the other tub and the umbrella. She said that she will urgently take it up with the relevant department and request them to either credit my account or send me the two items. I explained to her that it also show on my account that a return collection is scheduled for the umbrella but there is no return because I haven't received the item. She assured me that she will sort it out and get back to me. Needles to say, I am still waiting for any feedback. I am very disappointed in the level of service and lack of communication.