ABSOLUTE PATHETIC DELIVERY SERVICE OF ORDER ***

UNBELIEVEABLE!!! This order was ordered and paid for on the 10th of December, after which I received an email that I would receive my order no later than the 13th of December. Got a sms confirming delivery for 12th December before 5 pm, but nothing was received, however I received on the morning of 13th December delivery would happen that same day as there was a delay, my order was shipped from Main warehouse in Joburg to incorrect branch in Randburg but was rescheduled to go out that same day, but nothing was received. I then called in and was informed that it was at the Northwold branch, being attended to for delivery out to Randburg and I would receive it before the 15th.

Called in again on Thursday the 14th reminding we were closing on the 15th and still no order received?! Was informed I it is scheduled out for delivery and I would receive it by the 15th. We were here until 5 pm, still nothing!!

I received an sms on Friday saying delivery was now scheduled for Monday the 18th. I called in early, the consultant informed me that the person that could assist with the whereabouts of the driver was on a tea-break and she would revert back to me. 2 hours later I was called and told the driver has 34 other deliveries, so whereabouts was not exactly confirmed and or whether he would be making his way to me any time soon and I must sit around and wait on Takealot delivery whilst I am supposed to make my way to the doctor soon ??!! Their moto of "our smile guarantee - we are only happy if you are happy?" That does not ring true whatsoever judging by my experience with them! I have been inconvenienced since the 12th of December and still my order is not priorised???! Takealot delivery is using Mr D who is also delivering food at the same time as my order?? So I am guessing food takes priority? Their lack of professionalism, lack of efficient delivery service of this particular order especially when it is in same region (Randburg) and can't even get my order to me from 12th of December and we are now on the 18th of December!! Lack of customer satisfaction, not making any severe efforts to absolutely try and make up for this inconvenience and still prioritise other orders above mine, says a lot about their so called serenity and truth behind "smile guarantee" - it takes a lot to keep my cool and have lost my cool and voice now! Truly pathetic, unprofessional and unacceptable, I am extremely disappointed and will not make use of you ever again, Takealot has taken a lot out of me, my faith in them and I will no longer make use of Takealot - thanks for ruining the holiday spirit and for messing up my calendar schedule, having to wait on you since the 12th of December and every single day since then with pathetic same old excuses!!! I will no longer wait on you and will not be put in this position ever again!! Good riddens!!! You can now refund me for my order!!! I just hope and wish that everyone else out there has not or will not experience what I have been - truly unpleasant and so disappointing!!! (Not even worth 1 star rating!!) :(

Wishing everyone else out there a Safe, Blessed and Most Wonderful holiday without any pre-stress (ptsd) xmas orders ♥