Absalutely Pathetic Customer Service from Takealot.com

<p>I purchased a 24 channel CCTV DVR on the "Daily Deals" promotions section of Takealot.com. After making alterations to my existing CCTV infrastructure, I installed the DVR and and encountered two minor glitches with the item. I contacted Takealot.com and requested assistance with the DVR not dispaying any vieo feed after I set up the web access function and the DVR sometimes changed the camera display on the monitor. I was then advised by Takealot.com to return the product, since the service consultant advised me that the product is faulty and that I should return it for the unit tpo be exchanged. After confirming with the Takealot agent that the item would be exchanged and not refunded, I agreed to return the item and logged a return on their system (RRN-c4b0-5a20) on 20 June 2017. A week later, I logged onto the Takealot.com system and noticed that the status of my return was updated on 26 June 2017 with a message stating "Replacement ordered" and "Return concluded". I then waited patiently for the replacement item to be delivered to me. On 05 July 2017, I sent Takealot.com an email requesting feedback on when my replacement DVR unit would be delivered. After receiving no feedback on my e-mail, I sent another e-mail on 08 July 2017, requesting feedback on this matter again. I waited another week for Takealot.com to respond to me and after receiving no responce on the two e-mails I sent, called Takealot.com on 14 July at 16h51 and requested feedback. The service consultant whom I spoke to could not provide me with any feedback on my return and promised to call me back with feedback. After waiting for another two weeks , with again no feedback, I decided to phone Takealot again on 02 August 2017 at 13h08 and requested feedback on my return. The service consultant was again not able to provide me with any feedback and again promised to follow up on my return and contact me at a later stage to provide me with feedback. The next day, I received an e-mail that my Takealot.com account was refunded for the CCTV DVR I purchased. This was EXACTLY what I requested not to happen, when I agreed to return the item. I informed Takealot.com that I specifically asked for the item not to be refunded from the start of this return process and also during every communication I had wuth Takealot.com. I subsequently requested for the matter to be escalated and for a replacement item to be delivered to me, as per the promise made to me when I agreed to return the item I purchased. Ater several e-mail messages, I wat just told that Takealot.com refuses to source a replacement item and that I have to accept the refund for the item. I subsequently I requested for the original item returned to me, but the Takealot agents are also refusing to assist me in this regard and for the item to be returned to me. The Takealot service consultants are just refusing to assist me further. I would never have returned the item to Takealot.com, if I was not promised that the item would not be refunded.</p> <p> </p> <p>Can Hello Peter please assist me in this regard, for Takealot.com to either deliver a replacement item to me, or return the item I returned to Takealot.com back to me, sice I believe that I will be able to deal with the two minor glitches the product has? </p>