Absa bank and Takealot

A ********** transaction was made on takalot on my Absa account in June and I notified the ***** line immediately. I was told to open a case at the police station as they need a case number. I did everything i was told to do. I even tried to contact takalot and was unsuccessful because it was over a weekend that I discovered that more than R4000 was deducted from my account for a takalot order that I did not place. A few days after I received goods from takalot and took it to the police station. The detective allocated to the case was not available to helo me although she was at the police station. The officer reported to her that i was there with the goods but she rep**** that she was busy and that she would call me which she never did. I then took the goods home again as it was after 16h00 and I didn't want to leave it at the police station. On 28th June I phoned takealot and spoke to an supervisor, explained what happened and asked her for the goods to be collected as I didn't want to keep it with me. She was very helpful and sent someone tho collect it the following day. She promised that inform the creditors and that they will reimburse me. I waited for a while and nothing happened. In the meantime I contacted the bank to notify them that i returned the goods to takealot. I made several calls and sent emails to takealot to see if there's any progress. Everytime it takes more than 20 minutes on the cellphone because the consultants ask me to hold on while they do enquiries. At the end they can't help me. Three weeks ago i called the *****line again and was told that the investigator assigned to the case was busy and would call me back. The following day another investigator phoned me and explained why the bank could not reimburse me. She told me that the goods was with takealot and they must refund me. She also told me that while we were chatting on the phone she was busy drafting takealot an email to explain why the bank could not reimburse me and will send it to them immediately. I asked her to cc me in the email but she rep**** that she will come back to me when they reply to the email. She never did what she promised. Last week cotacted takelot again to follow up in the progress and was told that they will get back to me. Today I sent an email and phoned takalot. I received an email that they cannot refund me, the bank must reimburse me. I phoned the *****line again and the consultant got hold of the investigator who rep**** that they cant reimburse me because the goods is with takealot. I am the middle man now. What must i do to get my money back. Takealot is sitting with the goods that was paid with my money but don't want to refund me. I need help please. I've been sent to and fro.