Abominable, atrocious and appalling post purchase service from Takethelot

This is the second time that I am writing to Hellopeter regarding my order and non-delivery. I am now sick and nauseated by their atrocious and appalling inaction over an order that went missing in transit ie it was ******. I placed an order for 7 bottles of whiskey on 4th Feb (***7) and promised delivery on 10th Feb. At lunch time on this date I received an text that my delivery would be done prior to 7pm. Of course no delivery. I checked the website later in the evening only to find out that "it had gone missing in transit" i.e. it was ******!!! I wrote in on the 10th to complain about non delivery and when to receive a replacement. A Mpho Komako wrote back an email that she would "revert back" (poor English) as soon as feedback has been communicated; of course I haven't heard form her. On 11th Feb. a Sikelwa Nqolowa emailed me "apologies" stating that the replacement order was created however not authourised and that she will be reaching out to her Replacement order to create a replacement and authourise it!!! Now how is that for a business to be run??? Of course there has been no response. Meanwhile I have been sending in the most vicious rude name calling emails in an insulting fashion to get some action in the meantime. In following up on the website I see that "two separate orders placed for three bottles each" have been placed but no payment was made on 10th and 11th Feb. (***1 / ***9). Then I get a message to please pay or cancel!!! NOW WHY THE **** WOULD I ORDER TWO SEPARATE ORDERS FOR THE SAME ITEM AND THEN HAVE TAKEALOT EXPECT ME TO PAY FOR THEM WHEN I HAVEN'T RECEIVED MY ORIGINAL ORDER. I HENCE DEMANDED A REFUND AS THE LEFT HAND DOESN'T KNOW WHAT THE RIGHT HAND IS DOING. THEN I GET A REFUND FOR R747 FOR ONE OF THESE ORDERS WHEN I HAVEN'T PAID!!!! HOW DO THEIR ACCOUNTING SYSTEMS WORK??? I AM DEMANDING A REFUND OF R1684 WHICH WAS THE PAYMENT MADE ON 4TH FEB. FOR ORIGINAL ORDER. Of course another foul written rant laced email went off to "takealot" who I now call "takethelot" as that all they now seem to do. Again I set out the details as to the sequence of events that has brought me to this pathetic situation. On 17th Feb. I receive another email from Raeesah Ahmed who did write a lovely apology who stated that my "query" (that is how my complaint is now minimized to a query level) would be escalated to your team (I have a finance team at Takethelot???!!!???!!!) to have my account refunded for missing items. WE WILL KEEP YOU UPDATED ACCORDINGLY. BULL****!!! IT IS NOW SATURDAY 20TH AND AGAIN NOTHING OR NO ONE HAS REPORTED BACK. Each rant laden foul language insulting email has had my cell number mentioned but NO ONE has bothered to contact me. What is the problem with this outfit??? If I treated my clients the way Takethelot are treating me than I would very quickly have no clients!!! This lot just don't give a twopenny **** about service or ethics. Fanct being asked/told to pay for again for articled that have been ******. I thought the least that would be done is to replace. What a bunch of D...F...s . What abominable atrocious and appalling behaviour from what can only be called politely "a bunch of idiots" from top management down