>

I ordered a GMC Air Purifier for R2,799.00 in December After testing the device it did not meet my satisfaction and I logged a return the same day. 2 weeks Later it was collected by an appointed Courier company utilized by Take A Lot I asked the drive who collected the Air Purifier for a receipt to which he rep**** we do dot issue receipts and proceeded to stick a bar code sticker on the cooler as well as a Hard drive chassis I was also returning. The hard drive was refunded back into my account but not the cooler. I have been trying since early January to get my refund and each time I am given a different story by 5 different staff at Take a Lot ( namely Zuko Blou, Kauthar Karriem, Lawrence Toyi,Zoe Anderson and Bandlakazi Mbolambi) Today I receive a email stating that the Item was NOT collected and that I must make arrangements to have the cooler collected. It is now obvious that someone within Take A Lots organization has ****** the item and now it lands on my lap as to sort this out. How I ask, does a company this big collect goods from clients homes with no proof of receipt ?? I am now at risk of losing R2,799.00 because of their incompetence. I advise all future Take a Lot clients to INSIST on some form of receipt when having goods collected My Return code on this item is RRN-3882-4fd6 When I ask for contact details of upper management I get no response