A very angry customer

I am very angry I frncheska Meyers logged a return to take alot however the driver came to collect the smart box on 7th April 2025 everytime I go on the site it shows concluded so can someone please tell me where is my money I mean I paid for this and also if something is not working is it fair to keep it .. I am really angry and highly disappointed with take alot I need and want feedback my refund is needed and alos please train yoir drivers cause it seems like they are clueless .. His number he called me from the following number *** and highly confused calling saying he is fetching the item I asked him are not scanning the items and he said no .. Now you tell me isn't that ***********