A TOTAL MESS!

<p>On Saturday, 26 Nov. 2016, I tried to purchase an iPhone 6S cover for R299 on Takealot's mobile app. I entered my debit card details and received an SMS from my bank confirming that the payment went through. Takealot's mobile app said that the transaction was declined. I then contacted Takealot to find out what was going on and they told me that the payment was declined on their side and that I had to go to my bank.</p> <p>(Luckily the bank reversed the transaction in the meantime - they also said that the transaction had no beneficiary and I therefore believe this is a technical error with Takealot's debit card payment)</p> <p> </p> <p>I then decided to withdraw R300 from my bank account (on the same day) and do a direct deposit into Takealot's account purchasing 3 x R100 vouchers as the item was listed as 3-5 WORKING DAYS and I wanted the cover ASAP. The payment of R300 was not confirmed by Monday and I then sent a proof of payment by email and afterwards Takealot confirmed my purchase of the vouchers.</p> <p> </p> <p>I thereafter tried to pay for my order with credit but struggled to do so as the option to pay with credit was not available for an order that has already been placed. A Takealot agent helped me and app**** the credit to the order, finally confirming my purchase.</p> <p> </p> <p>Takealot also takes long to reply to emails and the item I wanted to purchase also had the wrong image, although an agent sent the correct image to me and I still decided to buy it.</p> <p> </p> <p>By this time the item's listing has suddenly changed to "Out of stock" and today I received an email that states that Takealot cancelled my order. </p> <p> </p> <p>It is truly upsetting that a company that I have supported for so long has disappointed me like this. The item was still available when the payment with the debit card went off AND when I made the second payment (direct deposit) but because Takealot made the error with the debit card payment and took too long to confirm my second payment, I lost the opportunity to buy this item.</p> <p> </p> <p>I am very disappointed and I have put in so much effort to fulfull and order that has now been cancelled.</p>