****a Takealot.

I purchased sport shirt which was delivered on 9 January 2025. I logged in a return for reimbur*****t which was fetched on 13 January 2025 due to size of garment being too small, there was no larger size available to exchange. I received emails stating the garment was used and therefore I cannot receive reimbur*****t. The garment will be delivered to me. Should I not want the garment it will go to their damage goods department and I will not received any money back. So I won't receive the garment or the money! I emailed requesting for them to reconsider as this shirt was not used but tried on n returned immediately with tags attached and as far as I could I kept it in same condition and packaging. I did not receive any further emails. I sent several asking for feedback I was then onky asked if I had received the garment and that will be checked and advised. No other communication or even consideration for a reevaluation of the this item. I received the item only to find its in same condition there's no sign of wear n tear or any of the reasons they found to refuse me a reimbur*****t. I feel takelot should just come out straight and state that there's no refunds when purchasing from them instead of pretending and falsely leading the public to believe they are a lucrative store but instead they carry themselves out like a ****a shop. No returns or refunds! This is the second time I have returned an item and requested refund which was denied. Utterly frustrated with Takealot for poor service and lack of customer care as well as being ********* The shirt cost R899 its not cheap and was bought as a gift. I have taken pics of the shirt when it returned. Takealot does not adhere to the laws concerning customer relations and returned policies.