A once great service culture has gone out the window.

Just dropping this review in on my way to the Ombudsman for Services and Goods... Found the item I wanted on the takealot site, marked at R399. Added to cart, went to cart to pay, and price is R599. Contacted them to advise they are advertising at one price but charging another and have exchanged around 7 emails with an agent called Charizard TDT, who says the price changed when the sale stock was all sold, but the price hadn't changed. I went back and it was still being marketed at R399! I pointed this out but she keeps sending me the Ts and Cs. I asked her to escalate my complaint but she just keeps saying it's in the Ts and Cs. (It's not. The advertised price didn't change, just the price at checkout.) The following day I received an email saying my order had been cancelled because I hadn't paid. I followed the link and the price was R399. I clicked on it ... and was asked to pay R599! It's only 200 bucks but you can't advertise at one price and charge another, just isn't right. I tried calling *** but there's no answer. Ombud suggested calling *** ... no answer. Crazy ... so incredibly frustrating. This was once a service organisation. They've done so well during covid it's gone to their heads and the service ethic has gone out the window.