1 reviews | Active since Aug 2013
A once great company now just another retailer...
It is with sadness that I have seen the slow demise of Takealot since the merger with Kalahari. Lets be honest, Takealot was awesome! Kalahari didn't stand a chance in terms of service, delivery and the overall customer experience... BUT...<br> <br> Since the merger I have found that most of the products on my wishlist all of a sudden have the same little 'Suppplier out of stock' notice. The website has loading issues EACH time I login, leading to frustration and a **** shopping experience. <br> <br> And after seeing all the complaints logged on here since the merger I can only assume my frustrations are not the only ones felt. <br> <br> Instead of becoming just another money-hungry retailer with poor customer service, out of stock notices and excuses not even a 5 year old believe, I sincerely hope Takealot starts working on all the bad elements Kalahari brought into their business and straighten itself out before it is too late. <br> <br> You are never bigger than your client... a fact that most companies seem to forget while they hunt for profits. If something isn't done soon I think I might not be the only one looking for a new online retailer, even if it would be done with great sadness...
We appreciate your honest feedback and are sorry to hear of the frustrating experiences you've recently had. A big change such as our recent merge was always going to be challenging, but it was a challenge we gladly took on as it's a necessary step in our mission to becoming the most customer-centric online shopping destination in Africa. Naturally there were some teething issues which we've relentlessly worked on to straighten out. We also believe that there's always room for improvement which is why we're continuously working on our service levels, the customer experience and the overall product selection on the website.
We rely on feedback from our customers to help us stay on the right track to achieving our goals, so we'll gladly take yours and feed it back to the relevant departments. Our complaints team will also be in touch shortly to confirm whether there is anything specific we can assist with.
Sincerely,
takealot.com
We appreciate your honest feedback and are sorry to hear of the frustrating experiences you've recently had. A big change such as our recent merge was always going to be challenging, but it was a challenge we gladly took on as it's a necessary step in our mission to becoming the most customer-centric online shopping destination in Africa. Naturally there were some teething issues which we've relentlessly worked on to straighten out. We also believe that there's always room for improvement which is why we're continuously working on our service levels, the customer experience and the overall product selection on the website.
We rely on feedback from our customers to help us stay on the right track to achieving our goals, so we'll gladly take yours and feed it back to the relevant departments. Our complaints team will also be in touch shortly to confirm whether there is anything specific we can assist with.
Sincerely,
takealot.com