A most remarkable display of ineptitude

They sent me the wrong thing, as it typically happens with Takealot, every now and again. Now they refuse to correct their mistake on the technicality that I’ve been in possession of this baby product for more than 30 days. All I’ve been asking them is to exchange the items and send me what I paid for but no they just keep giving me the same run around. At one point, it seemed that 1 of the agents understood my grievance but that didn’t get much traction because of the simple fact that multiple agents have been dealing with the same issue. Each time I respond to one agent, the next email response is from a different agent. There are quite a few agents (Rhania, Zulpha, Sibongiseni, John, Joshua- the agent who seemed to be getting it, Fayzel and the most recent, Lorencia) that have had a hand in this issue and it’s gotten to the point where I’m just exasperated from going back and forth with them over the same thing. The item I purchased was a set of fishnet stockings but they delivered a baby product instead and now they keep trying to deliver back to me the baby product which Joshua had arranged to be collected from me.