A month later and still no feedback

I called [URL Removed] on 31 december 2015 to enquire about a product I had purchased and received on 30/12/2015. This was the silk'n flash and go hair removal. Order no: ***. I explained to the agent that the small facial cartridge which came with the device looked defective like the glass was missing but I wasn't sure and she needs to find out for me if that's how it's suppose to be. To date she has not reverted back to me. Service is really pathetic. I will not be buying from you guys anymore.