A little disappointed
<p>I've been a massive fan of TakeAlot for years now, and I've always been very impressed. But last week I ordered a few books for my sister's birthday, which we will celebrate on 21 January 2017. Some of the books were out of stock and the indicator said that it would be shipped within 9-13 working days. However, when I placed the order, the expected delivery date was 23 January (I placed the order on the 6th). </p> <p> </p> <p>After the order was placed I IMMEDIATELY logged a ticket, requesting they see if they could maybe speed up delivery to the 20th of January. I stated in the ticket that I knew it was a favour I was asking and that if it wasn't possible, I understood. The ticket was logged and I received feedback. The feedback merely stated the expected delivery date, which I already knew. I felt like the person did not even read through the ticket, or didn't really try to help. Just following protocol. </p> <p> </p> <p>I'm disappointed that TakeAlot don't value their customers enough to help. I would have liked to hear that that person maybe tried to speed up delivery and failed, or did all they could. </p> <p> </p> <p>However, your products are great quality! Thank you!</p>