A complete lack of customer service, no response over more than 2 months

Takealot used to be my most preferred retailer, I purchased on a weekly basis if not more frequently. I was previously very happy with the service I received. Something has obviously happened this year which has dragged Takealot's service to abysmal levels.

In January, we took time reading descriptions for work chairs and found an item being advertised as a “draughtman’s stool”. Critically it should be noted on your website platform that it did NOT have a plan or dimensions of the floor to seat height. However, as this product was well rated and slightly cheaper than other “draughtman’s stools” we bought this stool on the basis of the reviews. On opening the box there was NO indication that the stool was no more of an office chair (i.e. not a draughtman’s stool) nor was there any plan or drawing in the box that indicted the floor to seat height. Only when we assembled the chair (not stool) did we see that in no way was the floor to seat extension close to that of a normal draughtman’s stool and consequently we immediately requested a return / refund on the basis that the chair was NOT a stool. The chair was collected, we did NOT disassemble it as the lady who collected it said it would be done at the warehouse. She did take pictures of the chair so I assume she / you can confirm that it was received without any damage. We were then sent a template email saying the refund was refused (or any type of exchange?!) due to the chair being assembled!!!

My husband wrote a long email to explain the situation and we received absolutely NO FEEDBACK. I have written dozen of emails to multiple customer service reps requesting feedback and a phone call at least, we have received one response last month to say she would call and then ...NOTHING. We have received NO feedback since then.

I have spent HUNDREDS of thousands at Takealot and brought my mom, mother in law and many others onto the platform. I am disgusted at the complete lack of concern for regular customers and the complete inability to find a phone number to be able to even speak to a human being about concerns.

In talking to others it seems they have also faced a myriad issues of late with Takealot and that there is quite shared agreement that this company is tumbling spiralling downwards.