1 reviews | Active since Dec 2015
A company that does not care for its customers
After placing my complaint on Hello Peter (20/12/2015) regarding the false advertising&sales of a product, I was promptly contacted by Maxine Tyres from the complaints department at Takealot. Maxine promised me that she would contact the supplier the next morning (Monday 21/12/2015) to follow up on alternative options for my purchase. Sadly Maxine Tyres does not keep her word! I am still waiting for these \so called"alternative options that Takealot can offer me (2 days later)! I have taken it upon myself to contact the supplier directly&they have confirmed sufficient stock of the Tempur Original Extra Large pillow!<br> I have had a further look at the complaints logged on Hello Peter in relation to Takealot"
We understand your frustration and anger over the inconvenience caused by delivering the incorrect pillow size to you. As first discussed with Maxine we required time to address the mistake with the relevant product buyer to determine how this happened and whether we do have the correct size in stock. Our complaints team members work in shifts. Maxine therefore requested another agent to call you on Monday morning to inform you that we had not received feedback at that time as she would not be on duty to do so herself.
Our buyers were only able to provide us with the relevant information late yesterday afternoon. As discussed with Maxine this morning we have created a replacement order for you and will make sure that the extra-large pillow is delivered to you ASAP.
Once again we're sorry for the inconvenience caused. We try to assist all customers soonest and apologise for not providing you with feedback as quickly as expected.
Sincerely,
takealot.com
We understand your frustration and anger over the inconvenience caused by delivering the incorrect pillow size to you. As first discussed with Maxine we required time to address the mistake with the relevant product buyer to determine how this happened and whether we do have the correct size in stock. Our complaints team members work in shifts. Maxine therefore requested another agent to call you on Monday morning to inform you that we had not received feedback at that time as she would not be on duty to do so herself.
Our buyers were only able to provide us with the relevant information late yesterday afternoon. As discussed with Maxine this morning we have created a replacement order for you and will make sure that the extra-large pillow is delivered to you ASAP.
Once again we're sorry for the inconvenience caused. We try to assist all customers soonest and apologise for not providing you with feedback as quickly as expected.
Sincerely,
takealot.com