A business that doesn't value their clients

Takealot drivers are *********** and they reschedule people's deliveries unnecessarily. I placed and paid for an order on the 15th of March. My order was scheduled to be delivered on the 24th of March. On the 24th Around 14h00 while patiently waiting in my place for my parcel I get a massage that my order couldn't be delivered because the recipient was not available. No one had contacted me or knocked at my door to deliver yet they say they couldn't reach me. I tried to call the call centre to enquire how they tried to get hold of me if they didn't call me but I was put on hold for 10 minutes eventually I canceled the call. I searched through my call history and found the number of the guy who delivered my orders last year, I called him and asked if he did any deliveries around Ladysmith and luckily he said yes he was responsible for delivering my parcel but had to leave it behind at their courier facility because he decided to take a small truck and all parcels couldn't fit. I ask him why then the reason for cancelation was "recipient not available" and he said that's how they cancel orders. He promised he will deliver the following day. On the 25th I got the message again "we tried to deliver your parcel but we couldn't" yet no one tried to contact me. On the 26th I got the massage that my order will be delivered before 5pm, I waited for my order the whole day and there was no communication thereafter. I checked my order status on the app and it was now rescheduled for the 17th of April. I ended up canceling my order. Your drivers don't respect clients, in the past I tolerated it because I'm a shopaholic. You've just lost yourself a loyal customer. What's more upsetting is that there are no channels to report your drivers and when one tries to contact your call centre we are forever placed on hold.