7 Weeks for a replacement unit

I had a unit that I purchased collected and I wanted a replacement unit as the quality was not good of the existing product. This was collected on 26 July we are currently on the 12 September, each time I call I get told the finance department will get back to me. It has been 7 weeks since this whole thing happened and I am still waiting, how long does someone need to take to decide whether I paid for the unit or not.

I have liaised with many of the agents I even copied them all in on my correspondence, I am hoping to get some sort of answer hence me coming here.

Below are the details of the agents I have liaised with and to date not one person has come with a solution, all I get is automated response.

Fatima.E (takealot.com)

Sep 9, 2024, 16:48 GMT+2

Kwezi.M (takealot.com)

Sep 10, 2024, 10:26 GMT+2

Ayathandwa.M (takealot.com)

Sep 4, 2024, 14:02 GMT+2

Otagain.R (takealot.com)

Aug 30, 2024, 14:10 GMT+2

Christopher.Wy (takealot.com)

Sep 3, 2024, 17:13 GMT+2

Zarah.M (takealot.com)

Aug 24, 2024, 08:41 GMT+2

Jaidin.K (takealot.com)

Aug 23, 2024, 11:38 GMT+2

Phikiswa.M (takealot.com)

Aug 25, 2024, 08:09 GMT+2

Phumza Ng. (takealot.com)

Aug 20, 2024, 15:17 GMT+2

Phumza Ngxukuma (takealot.com)

Aug 20, 2024, 10:42 GMT+2