7 Consultants- still no resolution

I had to return an item that was advertised with different specs. Gave the product a bad review. Few days later the product was removed from the website. I made contact with customer services and they confirmed they received the returned product. No I have been dealing with these 7 individual that keep on asking the same question. Is there anybody monitoring the work of these consultants? Melissa.Z Ashlene.N Luchulumanco.M Nazmeerah.I Olwethu.Nga Fatima.E