1 reviews | Active since Apr 2015
5 weeks awaiting a response
<p>19/01/2016 - emailed Takelot re: a missing item in a delivery</p> <p>19/01/2017 - received automated email reply, acknowledging receipt of email # ********** </p> <p>24/01/2017 - follow-up email sent to Takealot; no reply</p> <p>31/01/2017 - follow-up email sent to Takealot; no reply</p> <p>17/02/2017 - follow-up email sent to Takealot; no reply</p> <p>As of today, 24/02/2017, still no reply from Takealot (over 5 weeks) </p>
I opened a new ticket, stating that the original query had not been responded to. A few days later, and without any contact from Takealot. that ticket was closed and I received an email asking me to comment on the customer service in relation to that ticket. What is going on at Takelot? Are their staff simply closing tickets to hit targets?
I opened a new ticket, stating that the original query had not been responded to. A few days later, and without any contact from Takealot. that ticket was closed and I received an email asking me to comment on the customer service in relation to that ticket. What is going on at Takelot? Are their staff simply closing tickets to hit targets?