1 reviews | Active since Oct 2015
5 calls later and all I get are problems
I was placing 3 orders of the same item on 3 different takealot accounts, to be delivered to the same place. I had to use three accounts because I had 3 discount vouchers that could not all be redeemed on one account. I needed all these to be cash on delivery. The first order was successful, however I could not have the second order as cash on delivery. I called to ask why this could be, they said it's either one of two things: the delivery address or the item, where I explained that they were the same as the previous order. Then they said it is because the item is no longer available in jhb but they'll be getting it for me from cpt. So I carried on to make it an eft order, but the 3rd order gave me the cash on delivery option therefore I called again. They could not explain why this could be, I let it go and ordered anyway. Only to find that 15 minutes later the 3rd order was cancelled. They do not know who cancelled it or why, and now I have to wait for Monday to place the order again because my discount voucher needs to be re-provisioned and the people responsible for this are 'leaving'.<br>
We're sorry to hear of the troubles you've experienced in trying to place all your orders with the COD option. Our complaints team is back tomorrow morning and we'll instruct them to investigate why your last order was cancelled. They'll be in touch with you first thing in the morning to confirm the account details on which the last order was placed and they'll gladly assist with a new code.
Kind Regards,
takealot.com
We're sorry to hear of the troubles you've experienced in trying to place all your orders with the COD option. Our complaints team is back tomorrow morning and we'll instruct them to investigate why your last order was cancelled. They'll be in touch with you first thing in the morning to confirm the account details on which the last order was placed and they'll gladly assist with a new code.
Kind Regards,
takealot.com
