***5

I bought a bed last year November and this year around September i realised that its making funny sounds, i called takealot to tell them about my concerns, they then asked me to send an email which i did and they responded to me that it falls under warranty and they came to collect it.. Few days later when i made a follow up they told me the bed is not under warranty and then i told them that they told me it's under warranty and they said to me they are bringing back the bed, i gave them a new address which the bed must be returned to, still they took and to the old address, they callwd me and i told them im nolongwr staying there and i provided take a lot with a new address. I did not receive the parcel, but in their records they indicated that i received the parcel. I phoned takealot again that i have sent the driver back with the parcel because i provided the new address, after a week they still brought the parcel to the old address and i still did not receive it, i communicated to the agents there and gave them my new address again, and it was later delivered to the right address after probably 3 weeks, and a unfortunately it shorts, o should have received 3 boxes because it is a slay bed, but only one box was sent to me, its only the planks that make a base, the rest of the bes is missing.

Everytime i write to them or call them they tell me they will escalate the matter to the relevant department yet im not receiving any ferdback. This is so frustrating.

Kindly assist. My order number is ***5 And return number is RRN-D5F5-2633