4k cost 10k still broken, no way?

I bought an expensive screen. In less than a year the screen broke., it did not switch on after the pc shut down It is still under warranty, I took it in. The third party informed takealot that the power button is broken and that the warranty is void.

I was a bit taken aback but asked them to get a quote to fix it. I don't agree with the assessment, I even found another client who the exact issue and they got refunded. I have asked to get it escalated for a while now.

Anyway it has been over a month, I get the same email everyday. We are awaiting a response from the supplier. The screen was around R10k, I would have hoped that a premium product would have some decent customer service around it.

I am not sure who is at fault, or if this is just what it is. But I have spent a ludicrous amount of money on a nice screen that broke early and no I have no screen and no money

RRN-7A05-3289 (Ref. ********** )