44 days (and counting) waiting for an order.

I have been waiting since 7 April for an order. That’s 44 days (30 work days). I have called various times and have never received feedback. Most of the time they cannot find my tracking number, but other times they find it and will “update me on the progress”. No updates received. I have been very patient, but since no-one has contacted me about the issue. I am getting very frustrated.