42 days and counting - no repaired Nintendo switch

I am still in the middle of a comically bad returns experience with Takealot.com.

I had an issue with the controllers of my Nintendo switch within the warranty period, and sent them in for repair.

I was then told that I had to send the Switch and all of the other unrelated accessories on as well - adding a significant delay.

Some time later I was notified by email that the controllers were fixed, but then on 2019-10-14, the status of my return was just changed to "Return cancelled".

I queried this and they said it was on the way, but then I was delivered someone else's TV instead in the 15th.

Since then I have been contacting them daily through their irritating support ticket logging system because there is no support phone number and because their support people do not reply to my emails.

Every day, someone new says that they will "escalate this matter" but then NOTHING HAPPENS and no one communicates with me until I submit another ticket.