4 weeks and counting to test a leaking kettle...

I bought a kettle some time ago, it all went well until it started leaking. I arranged for it to be returned and dropped it off at their drop off point. This was done 11 Feb 2022. The kettle was sent to their Evaluation Facility 17 Feb 2022. This is where it got stuck, with Takealot not having any contact numbers to contact, I had to send a Facebook messenger and got the same generic response. They will get back to me as soon as they have feedback which is NEVER. I kept on following up and eventually it got shipped to the supplier. It has now been at the supplier since 2 March and I am getting the same feedback again. "I will give you feedback once I get feedback from the department that deals with that". I was told that they do not have phones and only communicate via email. Escalating does not help, asking them to contact you does not help, offering to drive out and help does not help. Takealot just could not care less about this issue.