EF
Engela F
1 reviews | Active since Dec 2015
24 Dec 2015, 08:52
4 orders messed up by takealot
I have purchased gifts online from takealot as they advertise them to be the beat option. 2 orders I had to cancel as they could not deliver, 1 order I am still waiting on even though they have been sending confirmation of delivery for the past 4 days, 1 order I had to return as the incorrect product was delivered. They clearly cannot cope with the orders and falsely advertised themself to be the best.
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takealot.com's replyOfficial
24 Dec 2015, 09:59Hello Engela2409,
Our complaints team has tried calling you to get more insight into the details of your complaint, but they've not been able to reach you. We'd appreciate the opportunity to discuss this matter as we'd love to turn this experience around with you. We've been in touch with our order fulfilment team who confirmed that your parcel is already out on delivery and it should reach you this morning still.
Our complaints team will try reaching you again later this morning to confirm that you've received your delivery and to assist with this matter further.
Sincerely,
takealot.com
Our complaints team has tried calling you to get more insight into the details of your complaint, but they've not been able to reach you. We'd appreciate the opportunity to discuss this matter as we'd love to turn this experience around with you. We've been in touch with our order fulfilment team who confirmed that your parcel is already out on delivery and it should reach you this morning still.
Our complaints team will try reaching you again later this morning to confirm that you've received your delivery and to assist with this matter further.
Sincerely,
takealot.com
takealot.com's reply24 Dec 2015, 09:59
Official
Hello Engela2409,
Our complaints team has tried calling you to get more insight into the details of your complaint, but they've not been able to reach you. We'd appreciate the opportunity to discuss this matter as we'd love to turn this experience around with you. We've been in touch with our order fulfilment team who confirmed that your parcel is already out on delivery and it should reach you this morning still.
Our complaints team will try reaching you again later this morning to confirm that you've received your delivery and to assist with this matter further.
Sincerely,
takealot.com
Our complaints team has tried calling you to get more insight into the details of your complaint, but they've not been able to reach you. We'd appreciate the opportunity to discuss this matter as we'd love to turn this experience around with you. We've been in touch with our order fulfilment team who confirmed that your parcel is already out on delivery and it should reach you this morning still.
Our complaints team will try reaching you again later this morning to confirm that you've received your delivery and to assist with this matter further.
Sincerely,
takealot.com