4 months of pathetic service from Takealot

In in December 2023 I brought a tablet for my daughter to use at school which was delivered on the 2nd of January 2024.

She used all well and good the product in question stopped working in February 2024 and since it's under warranty we took is back to Takealot.

1. They refused to assess the item as it was marked (mind you this is a product I purchased for my daughter to use at school).

2. The entire month or March I requested that they return the item or refund since no one had any desire of coming with a solution.

In the beginning of April they delivered and incorrect item and I inform them. I was told this matter is be escalated to the relevant department. I don't understand where is this department located where they seem to fail to attend to matters urgently.

The question I asked was where is the tablet and no seems to have an answer instead I'm being told sorry for the inconvenience, that time my daughter has no tablet for school and this is something i paid for, I never asked for charity donations.

Today is the 29th of April 2024 and still takealot has not gave us a way forward.

I have never in my in entire life recieved such disrespect and *********** from a company who claims to have high standards. They don't care about their clients. Their communication skills are ridiculous awful.