1 reviews | Active since Nov 2014
4 days before christmas!!!
I ordered my daughters Christmas present from [URL Removed] more than 2 weeks ago, it was due to be delivered tomorrow. When I tracked my order it said it was at the warehouse. Today I phoned them, concerned it wouldn't get to me on time and asked if I could collect it from the warehouse today. I was told the item I paid almost R400 is out of stock and they didnt bother to let me know!!! Now, 4 days before Christmas, before pay day and while I'm working, I'm supposed to find a Christmas present for my 2 year old. This was the whole point of buying from them! They also cant tell me when I will receive my refund!!! I have gone from feeling relaxed and organized to feeling hopeless and irate!!!! Thanx a lot Takealot!! :( :( :(
We would have liked to apologise for the unfortunate outcome of your order in person, but our complaints team has not been able to get hold of you by phone today. We're really sorry for letting you down with this order. We've been in touch with the relevant seller and regrettably they've informed us that they no longer have stock for this doll. Our complaints team has reached out to you via e-mail with a possible alternative, but we've received the banking details which you've sent and will process a refund for this order instead.
Our complaints team will again try to call you in the morning to confirm once your refund has been processed.
Sincerely,
takealot.com
We would have liked to apologise for the unfortunate outcome of your order in person, but our complaints team has not been able to get hold of you by phone today. We're really sorry for letting you down with this order. We've been in touch with the relevant seller and regrettably they've informed us that they no longer have stock for this doll. Our complaints team has reached out to you via e-mail with a possible alternative, but we've received the banking details which you've sent and will process a refund for this order instead.
Our complaints team will again try to call you in the morning to confirm once your refund has been processed.
Sincerely,
takealot.com