4 Days after delivery date and still no Feedback??

I placed an order on the 27th of December - the website advised that I will be receiving my delivery by the 1st of January 2016. Its currently the 4th of January 2016 and up to this point I haven't even had so much as an email saying my delivery will be delayed!<br> <br> I emailed on Saturday Morning and only received a response saying my query was escalated yesterday morning a full 12 hours after their turn around time.<br> <br> I phoned the call centre on Saturday Morning and spoke to a Ashlin, who promised me feedback and didn't deliver!<br> <br> I then phoned again in the morning and spoke to a Nathan, who advised me that their was a fault on the system as they couldn't of delivered on a public holiday and that his hands are tied until Monday.<br> <br> I phoned again today and spoke to a lady that was clearly so bored over the phone that she decided to just put the phone down in my ear.<br> <br> No Feedback????<br> No Communication?????<br> No Customer Service??????<br>