4 Consecutive order delivered 2 - 4 days late

I actually lived the day to see a customer (myself) begging for the products he paid for. 4 Consecutive orders totaling more than R7000 was delivered late, not to mention I'm again waiting for a parcel that is now 2days overdue. The first thing you hear when you call Takealot is that you can track your delivery (HOW CAN YOU TRACK IT IF THE INFORMATION IS FALSE AND INCORRECT). Everytime I'll phone Takealot (more than once), feedback will be promised and I'll be left without any answers. VERY DISAPPOINTING TAKELOT - I CANNOT BELIEVE YOU WOULD APPROVE AND AGREE TO SUCH POOR SERVICE??