JS
Justine S

1 reviews | Active since Oct 2011

19 Jan 2016, 13:36

3RD ORDER WITH DELIVERY PROBLEMS

I am so fed up with Takealot and Mr Delivery Couriers. Out of the last 4 orders, I had 3 orders with problems due to *********** people directing my parcels to the Centurion branch of Mr D for THE 3RD TIME IN 2 MONTHS!!!SERIOUSLY!!!!!!!!! The last order should have been delivered yesterday before 5pm but I got a call from a lady at Mr D stating the wrong branch story blah blah and that my order won't be delivered as per sms.I told her I don't accept this and someone from Takealot must phone me YESTERDAY as I am fed up. Guess what....NO ONE CONTACTED ME!!! <br> <br> I DO NOT WANT AN APOLOGY AGAIN FOR THE UMPTEENTH TIME I WANT VOUCHERS NOW...SERIOUSLY. You keep on apologising for making mistakes but it just happens over and over again.<br> <br> Time to pay me back for the countless hours I spent on the phone and money I waste while following up where my orders are.

0
Replies (1)
takealot.com
takealot.com's reply19 Jan 2016, 19:53
Official
Hello JustineSmit,

We sincerely apologise for directing you orders to the incorrect branch which caused delays in your deliveries.

Thank you for taking Unathi from our complaints teams call today and allowing her to investigate the issue regarding your address.

We have raised your concerns with the relevant parties and we will contact you once this matter has been resolved.

Regards
Takealot.com

Best regards,