3months and still waiting for return.

I would give zero if it was an option.

Takealot you customer service is unacceptable.

I returned a vacuum cleaner on the 20th of August however I have yet to receive the unit or proper feedback.

Initially I was told that I could not return th let unit as it was older than 6months even through the product came with a 1 year warranty????

As some fittings were missing from the return it was arranged that the additional fittings would be collected on the 28August. For some reason you sent the driver to an incorrect address, one that I have never used before. I sent multiple emails providing you with my correct address but you failed to collect. On the 15th of September I personally delivered the fittings to a drop off Centre as the process was taking too long.

I was informed that the return was unsuccessful as there was no vacuum cleaner????

From the 15th till today I have yet to receive the unit back. Despite my best efforts in trying to communicate and follow up with my order. I have called and emailed countless time sitting on hold to speak to a supervisor for hours on end just to have the call ended on me in the end, regardless of all this I am still the one who is suffering without a vacuum cleaner. This week alone I have been told a supervisor will call me back on 4 different occasions yet I am still waiting.

Please can you provide me with my unit