WB
Wayne B
1 reviews | Active since Aug 2011
04 Jun 2015, 10:09
3 weeks to get feedback
I baught a laptop on [URL Removed] (big mistake) and when the laptop didnt work properly i wanted to exchange it. I phoned the customar service and asked them what to do. They then explained that after pickup from the courier it would take UP TO 8 WORKING DAYS for it to be resolved. I have explained that I in fact need the laptop for work purposes. It has been 3 weeks now since the courier picked it up and when I phone customer services they are unsure about the status of the return. Last time I will ever use [URL Removed] Much easier to just go to a normal shop and buy something.
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takealot.com's replyOfficial
04 Jun 2015, 10:20Hello waynebekker,
We're sorry for the delay with your return and that we've not been able to provide you with clarity on the progress of the exchange request. We understand that this has inconvenienced you quite a bit and have instructed our complaints team to escalate this with our returns department to get this resolved soonest.
We're sorry that you've had to come to Hello Peter to get the matter addressed, this is not our usual way of assisting our customers & we'll make sure this is addressed with the departments involved.
Sincerely,
takealot.com
We're sorry for the delay with your return and that we've not been able to provide you with clarity on the progress of the exchange request. We understand that this has inconvenienced you quite a bit and have instructed our complaints team to escalate this with our returns department to get this resolved soonest.
We're sorry that you've had to come to Hello Peter to get the matter addressed, this is not our usual way of assisting our customers & we'll make sure this is addressed with the departments involved.
Sincerely,
takealot.com
Best regards,
takealot.com's reply04 Jun 2015, 10:20
Official
Hello waynebekker,
We're sorry for the delay with your return and that we've not been able to provide you with clarity on the progress of the exchange request. We understand that this has inconvenienced you quite a bit and have instructed our complaints team to escalate this with our returns department to get this resolved soonest.
We're sorry that you've had to come to Hello Peter to get the matter addressed, this is not our usual way of assisting our customers & we'll make sure this is addressed with the departments involved.
Sincerely,
takealot.com
We're sorry for the delay with your return and that we've not been able to provide you with clarity on the progress of the exchange request. We understand that this has inconvenienced you quite a bit and have instructed our complaints team to escalate this with our returns department to get this resolved soonest.
We're sorry that you've had to come to Hello Peter to get the matter addressed, this is not our usual way of assisting our customers & we'll make sure this is addressed with the departments involved.
Sincerely,
takealot.com
Best regards,