1 reviews | Active since May 2011
3 days delayed
Good day<br> <br> I ordered a parcel on [URL Removed] and the due date for delivery was Monday.Got a sms to say it was delayed to Tuesday before 5pm.Tuesday at +- 5:05pm the delivery company contacts me to ask for my address?My company locks the doors at 5pm as the parcel was not here on time.When filling in the order/registering on [URL Removed] you can't place an order without the delivery address.I just received a call from the delivery company to say they want to reschedule for tomorrow!! 4days later!!Why could they not deliver today?I phoned takealot now and the gentleman argues with me to say they don't have my address???How does this happen?I have ordered from them in the past but will never again.Please refund my money immediatly and cancel the order as I needed the parcel already.
Our complaints team has tried reaching you by phone to confirm how you would like to proceed with this order. They've not been able to reach you and have sent you an e-mail to confirm whether you'd like to re-schedule delivery or cancel. We've investigated the troubles with this delivery and noted that your full address has not pulled through on this particular order, leading to the difficulties with your delivery.
We are investigating why this has happened, but we'd really like get in touch with you to apologise and assist in turning this experience around with you. We therefore eagerly await your e-mail reply.
Kind Regards,
takealot.com
Best regards,
Our complaints team has tried reaching you by phone to confirm how you would like to proceed with this order. They've not been able to reach you and have sent you an e-mail to confirm whether you'd like to re-schedule delivery or cancel. We've investigated the troubles with this delivery and noted that your full address has not pulled through on this particular order, leading to the difficulties with your delivery.
We are investigating why this has happened, but we'd really like get in touch with you to apologise and assist in turning this experience around with you. We therefore eagerly await your e-mail reply.
Kind Regards,
takealot.com
Best regards,