1 reviews | Active since Aug 2012
3 calls and nothing!
Order #***<br> <br> We ordered a bunch of stuff from takealot for the holidays coming up, which was split into two deliveries (1st one we received). We were promised delivery by 30Nov for the whole order, but alas, no delivery for the second part of the order. This is bad because it is the first bad experience I have had with them (even a switched parcel before wasn't as bad, since they fixed it quickly). <br> <br> We received a notice that the parcel would be delivered on Friday 27 Nov, so I stayed late at work waiting for it, but no delivery, after phoning to hear what happened, I was told it never left MrDelivery's local distribution center. The delivery was then rescheduled for delivery yesterday (30Nov) before 15h00. No delivery. Phoned again late yesterday (ref ***). Phoned again this morning (ref ***) in an attempt to pre-emt a delivery for today, I was promised feedback but haven't received any.<br> <br> So please Takealot, sort this out, it is really becoming a big irritation!
We're sorry for the incorrect scheduling of your parcel that has led to this delay and for the poor assistance and feedback you've received when trying to get an update on the matter. We appreciate you taking our complaints team's call to address this with you. As discussed we've made arrangements for delivery to take place today. Our complaints team will also monitor the progress of this matter to ensure delivery is completed.
Once again we apologise for the poor experience and for letting you down this time around. We promise we'll get this matter straightened out today.
Sincerely,
takealot.com
We're sorry for the incorrect scheduling of your parcel that has led to this delay and for the poor assistance and feedback you've received when trying to get an update on the matter. We appreciate you taking our complaints team's call to address this with you. As discussed we've made arrangements for delivery to take place today. Our complaints team will also monitor the progress of this matter to ensure delivery is completed.
Once again we apologise for the poor experience and for letting you down this time around. We promise we'll get this matter straightened out today.
Sincerely,
takealot.com