1 reviews | Active since May 2014
2nd time of goods being delivered late
I would like to bring to your attention a problem I have experienced with your company. This is the 2nd time this is happening and I find it very unacceptable.<br> <br> I placed a order on Friday the 27th @ 9:52 am. I order Huggies nappies however the item was only in stock in JHB and delivery would be completed by the 01 December.<br> It is now the 2nd December and I have still not received my item. I called the customer care twice yesterday and was advised that my query has been escalated. I was also advised that the delivery should be completed by 4:30 yesterday due to the escalation. This is the 2nd time my order of nappies are delayed. I have now had to go and purchase extra nappies due to the fact that the order has not arrived and he is running out which I did not plan for. I find this unacceptable and very disappointing as it is the 2nd time it has happened.<br> <br> I emailed Takealot and no response as yet<br>
We apologise for the delay with your parcel's delivery and for not communicating this to you prior to your enquiry. Thank you for taking our complaints team's call to assist with this matter. As requested we'd appreciate a bit more time to get in touch with the relevant courier branch to confirm when soonest we'll be able to complete this delivery.
We're really sorry for the inconvenience caused and will do our best to get this matter resolved ASAP. Our complaints team will keep you informed of any developments.
Kind Regards,
takealot.com
We apologise for the delay with your parcel's delivery and for not communicating this to you prior to your enquiry. Thank you for taking our complaints team's call to assist with this matter. As requested we'd appreciate a bit more time to get in touch with the relevant courier branch to confirm when soonest we'll be able to complete this delivery.
We're really sorry for the inconvenience caused and will do our best to get this matter resolved ASAP. Our complaints team will keep you informed of any developments.
Kind Regards,
takealot.com
