PP
Pascal P
1 reviews | Active since Feb 2011
17 Aug 2015, 10:56
2nd SSD failure, slow responce
On the 2015-08-07 I logged a return of an SSD due to a catastrophic failure of the drive (which had been swapped out in December already)<br> Last news was on the 2015-08-13 that it was at the warehouse and the item would be checked in the next 1-3 business days.<br> This is day 4 and I phoned to get the \I am sorry for the inconvenience"routine.<br> This is affecting my work at this point"
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takealot.com's replyOfficial
17 Aug 2015, 11:57Hello parentpj,
We're sorry for the issues you're experiencing with your SSD. As confirmed by our complaints team the item was received at our warehouse on Thursday and was submitted for the necessary processing as per our returns policy. The SSD is outside of the 6 month takealot warranty and will therefore be sent to the supplier today to assess under their product warranty. We should be able to get an update from the supplier on Wednesday with regards to the outcome or status of the assessment.
Our complaints team will follow up with them on Wednesday and will be in touch again to update you on the matter.
Sincerely,
takealot.com
We're sorry for the issues you're experiencing with your SSD. As confirmed by our complaints team the item was received at our warehouse on Thursday and was submitted for the necessary processing as per our returns policy. The SSD is outside of the 6 month takealot warranty and will therefore be sent to the supplier today to assess under their product warranty. We should be able to get an update from the supplier on Wednesday with regards to the outcome or status of the assessment.
Our complaints team will follow up with them on Wednesday and will be in touch again to update you on the matter.
Sincerely,
takealot.com
takealot.com's reply17 Aug 2015, 11:57
Official
Hello parentpj,
We're sorry for the issues you're experiencing with your SSD. As confirmed by our complaints team the item was received at our warehouse on Thursday and was submitted for the necessary processing as per our returns policy. The SSD is outside of the 6 month takealot warranty and will therefore be sent to the supplier today to assess under their product warranty. We should be able to get an update from the supplier on Wednesday with regards to the outcome or status of the assessment.
Our complaints team will follow up with them on Wednesday and will be in touch again to update you on the matter.
Sincerely,
takealot.com
We're sorry for the issues you're experiencing with your SSD. As confirmed by our complaints team the item was received at our warehouse on Thursday and was submitted for the necessary processing as per our returns policy. The SSD is outside of the 6 month takealot warranty and will therefore be sent to the supplier today to assess under their product warranty. We should be able to get an update from the supplier on Wednesday with regards to the outcome or status of the assessment.
Our complaints team will follow up with them on Wednesday and will be in touch again to update you on the matter.
Sincerely,
takealot.com