28 day delivery- refund in 35 days

As I had a function to attend I purchased footwear for myself and my wife. I saw that this item was not in any of the warehouses so I made sure I ordered in advance. I made the order on the 31st of October as my function is on the 25th of the month. The delivery date on the app changed from the 13th to the 21st to the 13th and then to the 28th, which is after my function. Contacted takealot via email, where Luke assured me that I will receive my order swiftly. After 3 days I followed up as no change in the status on the tracking of the order has occurred. The person I spoke to said they would look into it and on the 13th I received a message from takealot to say that my order will be delivered on the 16th. Then they sent an email stating that they are sorry and I only will receive the order on the 28th of November. I spoke to 8 different people making 8 different false promises. As anyone in my position would do, I wanted to cancel my order as I would not need the items after the finction date. They said that the order is too far along for me to cancel and that I must wait until I receive my order on the 28th of Nov and then return it in order to be refunded. I need the R1300 to purchase the footwear elsewhere as you cannot assist. In the past few years I have spent over R20000 at takealot and this is the second time I have been dissapointed like this. You guys have dropped the ball big time. I received an online order that was shipped from china in 20 days last month, do really tell me you cannot beat 28 day delivery time. I don't want to be refunded if you guys can deliver on time, but you can't so salvage the situation and give me my money back.