21 days warranty credit

I returned a ryobi heat gun **** burner on the 22 August 2023 for warranty as it was defective. On the 11th of September 2023 I was informed the product was tested and working fine of which I provided my address for them to deliver the product.

Please note that I was informed of the warranty feedback on the 20th day. According to what I was told today 22 September 2023 the product is still with the supplier which makes it 30 days . I requested a credit 4 days ago and was informed that it would be done with in 24 hours. I have requested feedback atleast 3 times a day and called in atleast 4 times a day and was informed that the matter can only be escalated as the agents did not have the means to process the credit as it is the supplier warranty teams decision. I received apphaulin sevice as i communicated with Mr Xavier the initial person who was dealing with my warranty claim and requested feedback from him at least 4 times and he did not have the decency to update me with any feedback what so ever.

According to the snap shot taken from takealots website It clearly states that if the repair or the return is not concluded with in 21 days from the time I logged the return a credit will be offered to me. I am demanding a credit as today will be 9 days past the 21 days turn around time according to takealot. I still waited 6 days after the deadline before requesting the credit as I was being pushed from pillar to post. The only thing an agent says is the matter has been escalated to the necessary department and will provide feedback when once received which never happens.

There is no communication what so ever with the many emails I have sent. Today I received this email after calling in and receiving the same excuses

Good Day I hope this email finds you well. The item is under the supplier warranty and the outcome of the assessment is at the suppliers discreation. We are note able to change/alter the outcome provided by the supplier. Thank you for contacting Takealot.com Kind Regards

Xavier M

I responded

Good day

I do not want to change or alter ther suppliers decisions. According to takealot warranty procedure if it isn't concluded in 21 days a credit will be offered. Today is exactly 30 days and I am requesting a credit as it is in within takealots policy. Today is 9 days late I do not want the product as I have already purchased something similar as I could not wait. I would like a credit

Abdul Yusuf

I do not want any special treatment or for them to alter the suppliers decision l. I merely want my credit as it clearly states that if I do not have my return or it isn't concluded in 21 days a credit will be offered. I was also informed 3 days ago a credit will be done with in 24 hours.

I have been **** to by take alot agents stating that the 21 days is 21 one working days no were does it state that. They are to an extent that its so unprofessional that while on the line with agents I can hear doggs barking in the background.

I have purchased a similar product as I could not wait and still don't have my return 9 days later. According to my takalot application my product is still currently at the supplier and doesn't look like I will be receiving it anytime soon.

I have been a supporter of takalot from day one and the way I have been treated with a simply warranty claim makes me want to take my buisness elsewhere