21 DAYS after return...and no money refunded still

On 18 May I logged a return on a product, on the 19th of May Fast and Furious collected it, but he used somebody else's reference on my collection, which I knew was gonna cause issues, but he insisted no problem (I have all his details) - now it is the 8th of June, and NO refund on the return, and no communication from takealot. I have to log a ticket every 2nd day (as there is no email address that can be emailed to), each time another person replies with "we will escalate" and NOTHING happens. Refunds are suppose to take 3 to 7 days...I am on 21 days without refund and no communication.... How does one get things sorted without have a direct contact option???? I buy from them often, but this has definitely changed me view on this company and PLEASE DO NOT BLAME COVID-19 FOR THIS.....