21 Day Promise

On 12 October 2020 I logged a return for a faulty laptop that was 10 months old. When I logged the return I got a confirmation email confirming your "21 day promise" stating that if the return is not concluded within 21 days I'll get a full refund. I enquired many times via email and telephone and each time I was told it was escalated and they'll get back to me, nobody ever got back to me. On 13 November you sent my laptop back to me stating it was repaired.

When I got my laptop back I was still having the same problem, on 23 November I logged another return requesting a refund. It's been 32 days and still no refund. Every time I contact your call centre I'm told it's being escalated and someone will revert back to me but nobody ever gets back to me. I want my refund, I don't want the laptop back as I've since bought a new one. This has been the worst service I've ever experienced with takealot. Please have a manager contact me regarding my refund.