2 MONTHS OF WATING FOR TAKEALOT TO PAY ME MY MONEY

I bought a freezer 1 November 2022. It was delivered approximately a week later. When i got home i noticed it was dented and I called for a new one to be delivered, the first freezer was picked up the next day after I logged a return. On the 27 November 2022 a new freezer was delivered. However this freezer was ALSO dented! I logged another return on the same day. Product was only picked up 12 December 2022 after numerous calls to the customer care line. To this day, 27 January 2023, I have not received any feedback regarding when my money will be credited into my account. No manager has called me back, even though I have requested a call back 4 times within the last 6 weeks. I have called TAKEALOT numerous times, wasting my airtime and time and still I have NO resolution and feedback. Each time it's the same response that a manager will call me back and the problem must be escalated to the warehouse. I am extremely unsatisfied with the service I have received and would NOT recommend TAKEALOT to anyone! This lack of communication and bad customer service is very disappointing! All I ask is for my money to be returned and a voucher for my inconvenience, time and money callingTAKEALOT everyday!!.