NF
Nico F
1 reviews | Active since Nov 2010
11 Dec 2015, 19:27
2 Incidents, One order.
Placed order # ***. Wrong item was delivered. I called the call centre the first time and talked to Stacey Fortune. She opened a ticket with ***. After consultation I'm still in possession of the wrong item 3 days later. Now this has become my problem because apparently \In order for us to exchange the product for you a return does need to be logged on that one item so that we could replace the item for you."FIX YOUR OWN PROBLEM !!! When I tried to call the call centre today at 16H27"
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takealot.com's replyOfficial
12 Dec 2015, 08:31Hello nicofourie,
We apologise for delivering the incorrect item to you and for the frustration this has caused. In order to make sure this is corrected ASAP we need to follow our policy of creating a return. This allows us to investigate where and how the fault occurred so that we can fix it and ensure that the correct item is sent to you and not cause you any inconvenience further.
As requested our complaints team will call you again this morning to assist with this matter and they'll make sure that it is corrected as quickly as possible.
Sincerely,
takealot.com
We apologise for delivering the incorrect item to you and for the frustration this has caused. In order to make sure this is corrected ASAP we need to follow our policy of creating a return. This allows us to investigate where and how the fault occurred so that we can fix it and ensure that the correct item is sent to you and not cause you any inconvenience further.
As requested our complaints team will call you again this morning to assist with this matter and they'll make sure that it is corrected as quickly as possible.
Sincerely,
takealot.com
takealot.com's reply12 Dec 2015, 08:31
Official
Hello nicofourie,
We apologise for delivering the incorrect item to you and for the frustration this has caused. In order to make sure this is corrected ASAP we need to follow our policy of creating a return. This allows us to investigate where and how the fault occurred so that we can fix it and ensure that the correct item is sent to you and not cause you any inconvenience further.
As requested our complaints team will call you again this morning to assist with this matter and they'll make sure that it is corrected as quickly as possible.
Sincerely,
takealot.com
We apologise for delivering the incorrect item to you and for the frustration this has caused. In order to make sure this is corrected ASAP we need to follow our policy of creating a return. This allows us to investigate where and how the fault occurred so that we can fix it and ensure that the correct item is sent to you and not cause you any inconvenience further.
As requested our complaints team will call you again this morning to assist with this matter and they'll make sure that it is corrected as quickly as possible.
Sincerely,
takealot.com