1 reviews | Active since Oct 2018
2 faulty laptops and now can't complete a delivery time
I ordered an Asus laptop ( order Number ********** 6 ) , in January 2018. It worked perfectly until around a month after having it, it would randomly switch off. Even picking it up would make it switch off. I was able to return it, thinking it was one bad laptop from a batch.
I returned this laptop, I requested the same laptop be given to me as I was happy with the first laptop, apart from breaking. I was then told the laptop was out of stock , that whey credited my account or I could order a new laptop over email. Further research showed my credited amount would not give me the same equivalent specs of laptop I originally got. Takealot refused to give me an equivalent laptop based of the specs of my first one.
3 days later on the 19th of Feb 2018, I went online by chance and the laptop I originally ordered was in stock, even though I was told it was not. So I got a replacement laptop by doing the job of the customer care person online.
I received my new laptop make and model the same ( order number ********** 0) in February 2018 it worked up until may 2018. It also experienced the same faults as the previous laptop I had, I accidentally kicked my desk and the laptop turned off.
I logged a return again, to have the process delayed due to not giving back accessories. There were no accessories to begin with, all I got was a laptop and a charger, which I returned. Got my refund and bought a laptop else where.
About the 12th of October I ordered a fitbit ( Order # ********** 6 ) , the address is a business and has no street number, I have had countless other orders delivered here. For some reason Takealot printed the address wrong and sent my order to the wrong depot. By order was delayed by other 5 days due to the weekend. It was originally due on the 18th and now is due on the 22nd of October. I even tried to organize to pick it up myself, but the email customer care line was no help, telling me to wait.
Service and product control of takealot is terrible, by chance I got all the bad service and product control. No discounts, even though I keep getting bad service, due to takealot being a money grabbing corporation.
Got emails and dates to prove it all.
