cZ
chanel Z
1 reviews | Active since Jul 2012
14 Dec 2015, 16:21
1st experience ordering on Takealot a disaster!
I received the incorrect order from Takealot on Fri 11 Dec. <br> I had ordered the Blue Soul Keywest hammock and made double sure this was the correct colour before confirming my order. <br> needed this hammock for a family function that weekend and to my great disappointment I received a red hammock and hence had NO hammock for my function. <br> The returns procedure was an absolute disaster, why Takealot just can't collect the incorrect order and deliver the correct order at the same time is beyond me! <br> <br> My first experience with Takealot was not a great one and the chances of me ever ordering anything again from you is slim to none!
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takealot.com's replyOfficial
14 Dec 2015, 17:02Hello chanel van zyl,
We apologise for sending you the incorrect colour hammock in the first place and for the frustrating experience this has led to since. We've instructed our complaints team to look into the details of your return to clarify why a drop and collect wasn't possible or offered to rectify this situation.
They'll be in touch with you as soon as they've investigated this matter as we'd love to turn this experience around with you.
Sincerely,
takealot.com
We apologise for sending you the incorrect colour hammock in the first place and for the frustrating experience this has led to since. We've instructed our complaints team to look into the details of your return to clarify why a drop and collect wasn't possible or offered to rectify this situation.
They'll be in touch with you as soon as they've investigated this matter as we'd love to turn this experience around with you.
Sincerely,
takealot.com
takealot.com's reply14 Dec 2015, 17:02
Official
Hello chanel van zyl,
We apologise for sending you the incorrect colour hammock in the first place and for the frustrating experience this has led to since. We've instructed our complaints team to look into the details of your return to clarify why a drop and collect wasn't possible or offered to rectify this situation.
They'll be in touch with you as soon as they've investigated this matter as we'd love to turn this experience around with you.
Sincerely,
takealot.com
We apologise for sending you the incorrect colour hammock in the first place and for the frustrating experience this has led to since. We've instructed our complaints team to look into the details of your return to clarify why a drop and collect wasn't possible or offered to rectify this situation.
They'll be in touch with you as soon as they've investigated this matter as we'd love to turn this experience around with you.
Sincerely,
takealot.com