1500 gone like that I wonder if Takealot thinks money grows on trees but with all these reviews I see it's their business to rob people

I purchased airtime from Takealot airtime worth 1500 rands it's been days now they cancelled my order and they didn't refund when I ask for a refund they asked me for ID I sent it and they requested proof of purchase, I mean I paid for the airtime they can see that but they are telling me stories that they won't refund they need more information which information when I've provided all Information