15 working days waiting on a delivery....

I used to think takealot.com was one of the better online retailers in the country however my opinion has now drastically changed. I placed an order for multiple items on the 27th of November, of which one item was not yet in stock. So far so good, these things happen at this time of the year. However once stock was allocated, the item seems to be in limbo with the couriers. According to the order tracker delivery is due 11 December. This status has not changed. It is now 5 days later and I have been trying to find out where the item is. Logging a support call is essentially useless as I got contacted by a night staff support person by email who promised to follow up with the courier and failed to deliver on this promise. Follow up queries results in the same response, "We will contact the courier and get back to you" ... however the "get back to you" bit never seems to happen. Really appalled and saddened that an online retailer I used to have a high regard for has now sunk to new lows.