1 reviews | Active since Nov 2016
1200 rands gone - without a trace!!!
<p>Takealot has in the past been on point. Id, place an order, make my payment and receive my goods. this time around though I placed 2 orders in quick succession of each other and the first of those two orders should be arriving any day now. however when i checked in on the status of my second order I was dumbfounded when I learnt my order had been cancelled and yet my bank balance had been debited.</p> <p> </p> <p>as soon as I became aware of this I logged a complaint in with the team, and the automated response assured me I would get a responce within 2-12 hours- that was two days ago and I dont know what to do do.</p>
Hello Elvie7
We are so sorry to learn of this unpleasant experience with your latest orders with us.
We are currently looking into the matter and we have escalated your concerns to our teams for further assistance.
We have sent you an email in the meantime and we will reach out to you directly with feedback tomorrow.
Regards
Takealot.com
Hello Elvie7
We are so sorry to learn of this unpleasant experience with your latest orders with us.
We are currently looking into the matter and we have escalated your concerns to our teams for further assistance.
We have sent you an email in the meantime and we will reach out to you directly with feedback tomorrow.
Regards
Takealot.com
Good day Takealot team
I do wish you would have responded when I initially logged a complaint from the takealot website a couple of days ago, however I suppose its always better late than never and I do appreciate your looking into my situation and will be expecting your response.
I noticed from my account information that my order was reinstated yesterday (24 Nov 2016) and subsequently cancelled again shortly after having been reinstated. I am not sure what to make of that occurance.
Furthermore, yesterday I was called by a lady whom I advised that what I wanted was the order I had placed and not a refund because the item I ordered is still available on takealot however the price has gone up ( I aslo sincerely hope this will not affect me because when I placed my order weeks ago I paid the amount required then at checkout in full). Seeing as its not a matter of having run out of stock per se of the item I ordered but merely that the price of the item having increased I do hope I will be recieving my order as I paid the then checkout price timeously.
And lastly, since I havent yet recieved any response to my emails either. The holidays are coming up and I will be going on holiday. When I placed my order it was such that I allowed ample time for it to arrive before I left for the holidays, however now with the delay, I will need the parcel delivered to an alternative address or held by your offices till next year unless you can get it to me before the end of next week (9 Dec 2016) as there will be no one here to receive it here.
I trust that you will be able to address my concerns as best you can and I do look forward to the speedy resolution of this issue.
Thankng you in advance
Elvie7
Good day Takealot team
I do wish you would have responded when I initially logged a complaint from the takealot website a couple of days ago, however I suppose its always better late than never and I do appreciate your looking into my situation and will be expecting your response.
I noticed from my account information that my order was reinstated yesterday (24 Nov 2016) and subsequently cancelled again shortly after having been reinstated. I am not sure what to make of that occurance.
Furthermore, yesterday I was called by a lady whom I advised that what I wanted was the order I had placed and not a refund because the item I ordered is still available on takealot however the price has gone up ( I aslo sincerely hope this will not affect me because when I placed my order weeks ago I paid the amount required then at checkout in full). Seeing as its not a matter of having run out of stock per se of the item I ordered but merely that the price of the item having increased I do hope I will be recieving my order as I paid the then checkout price timeously.
And lastly, since I havent yet recieved any response to my emails either. The holidays are coming up and I will be going on holiday. When I placed my order it was such that I allowed ample time for it to arrive before I left for the holidays, however now with the delay, I will need the parcel delivered to an alternative address or held by your offices till next year unless you can get it to me before the end of next week (9 Dec 2016) as there will be no one here to receive it here.
I trust that you will be able to address my concerns as best you can and I do look forward to the speedy resolution of this issue.
Thankng you in advance
Elvie7
If you can not or will not resolve my problem timeously may I please have my money back so I can take my business to Loot instead. I was told I would be called back and Im still waiting and I dont know if I will receive a response a response to this post before the end of business today.
If you can not or will not resolve my problem timeously may I please have my money back so I can take my business to Loot instead. I was told I would be called back and Im still waiting and I dont know if I will receive a response a response to this post before the end of business today.
Dear Takeaolot team
Thank you for calling me back and setting the record straight as to why my order was cancelled in the first place in the first place. I also appreciate you having undertaken to honour our initial transaction and will be looking forward to not only receiving my order but also to continued business interactions with you going forward.
Regards,
Dear Takeaolot team
Thank you for calling me back and setting the record straight as to why my order was cancelled in the first place in the first place. I also appreciate you having undertaken to honour our initial transaction and will be looking forward to not only receiving my order but also to continued business interactions with you going forward.
Regards,